Asked often.
Answered straight.

Exactly what it says: new customers get 20% off the quoted price of their first project with us, whatever the service. Mention it when you call — the discount appears as a line item on your written estimate so you can see it.

Yes, 24/7 across Washington DC. If water is coming in tonight, call (202) 531-6114. We'll get an emergency tarp or patch on quickly, document everything (useful if insurance is involved), and quote the permanent fix once things are dry.

All four quadrants — Northwest, Northeast, Southeast, and Southwest. Capitol Hill, Georgetown, Dupont, Logan Circle, Shaw, Columbia Heights, Petworth, Brookland, Anacostia, and every neighborhood between. If you're in the District, you're in our service area.

Yes. DC License #410519000552, with liability coverage on every job. We'll send certificates of insurance before work starts if your building or HOA requires them.

A well-installed membrane with working drainage typically gives 20 to 30 years. A reflective coating applied at the right time can add ten or more. What shortens those numbers is neglect: ponding water, clogged scuppers, and open parapet joints — all cheap to fix early.

If the membrane is aging but sound and the deck underneath is dry, a coating is honest money — a fraction of replacement cost for years of added life. If there's saturated insulation or widespread failure, coating just buries the problem. We inspect first and tell you which side of the line you're on, with photos.

Twice a year for most homes — after the leaves finish falling and again after spring seed drop. Heavy oak or maple cover may warrant a third pass. Or add micro-mesh guards and demote cleaning to an occasional check; we install those too.

DC's older rowhouses were laid with soft lime mortar that flexes with the brick. Hard modern Portland mortar doesn't flex — so the brick itself starts spalling and shedding faces. We match the original mortar's hardness, color, and joint profile so the repair protects the wall instead of fighting it.

All the time. We know what historic review expects for visible materials — slate, metal, mortar color, cornice details — and our preservation-minded methods (matched materials, gentle cleaning, no sandblasting) are exactly what they want to see. We'll help with documentation where it's needed.

Yes. We document the damage thoroughly with photos, write a clear scope, and work with your adjuster's process. We don't inflate claims — we make sure the real damage is properly recorded so you're made whole.

Two layers: manufacturer warranties on materials (registered in your name where applicable) and our own workmanship warranty on the installation. Both are spelled out in writing with your contract — and as a family company, we're still here to honor them.